Returns Policy
90-Day Money-Back Guarantee
We want you to feel completely confident trying Botane. Every order is covered by our 90-day money-back guarantee: if you are not satisfied with your purchase for any reason, contact us within 90 days of receiving your order and we will make it right.
How to request a refund
- Email our support team at support@gencivie-official.com with your order number and a brief description of the issue.
- Our team will confirm your request and, where applicable, provide return instructions. In many cases no return is required.
- Once your request is approved, we will issue a refund to your original payment method.
Refund processing
Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear on your statement, depending on your bank or card issuer. If you have not received your refund after this period, first check with your bank or card issuer, then contact us at support@gencivie-official.com.
Conditions
- The guarantee period runs for 90 days from the date your order is delivered.
- Refunds cover the amount paid for the product. Free promotional items do not carry a refund value.
- If a return is requested by our team, items must be sent back within 14 days of receiving the return instructions.
- Refunds can only be issued to the original payment method used at checkout.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us at support@gencivie-official.com with a photo of the item received and we will send a replacement or issue a full refund at no additional cost.
Contact
Our customer service team is available 24/7 at support@gencivie-official.com.